Refund policy

Every WAYSHNER piece is made for you after you order it, so we hold no stock. That does not change your rights as a UK shopper.

 

Changing your mind

 

You can cancel your order for any reason up to 14 days after your parcel arrives. Tell us within those 14 days, then send the item back within 14 days of telling us.

 

Send it back unworn, unwashed and with any tags still attached. When you are simply changing your mind, you pay the return postage. We refund the price you paid for the item plus standard outbound delivery, within 14 days of the item reaching us.

 

If something is wrong with it

 

If a piece arrives faulty, damaged or not what you ordered, tell us within 30 days. We will replace it or refund it in full, including postage both ways. Send a photo with your message and we will usually sort it without asking you to post anything back.

 

Faults that show up later are still covered by UK consumer law. In the first six months we will repair, replace or refund; after that your rights run for up to six years.

 

How to start a return

 

Email wayshnerclothing@gmail.com with your order number and what you would like to happen. We reply within two working days with the return address and instructions. Please do not send anything back before you hear from us, because our pieces are made and shipped from a European facility rather than a UK warehouse.

 

What we cannot take back

 

Pieces that have been worn, washed, altered or damaged after delivery. Anything sealed for hygiene reasons once that seal is broken.

 

Refunds

 

Refunds go back to the card or account you paid with. Your bank usually takes three to five working days to show it.

 

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.